SOPs

Dear practice team, please read the following information carefully. Thank you very much!

1.) Platform

On your Aniva dashboard, you can, among other things:

• view appointments

• contact Aniva support

• make organizational settings

You log in with the email address and password you received during setup.
If you’re missing the login details, contact us at concierge@aniva.health.

2.) Material

You should have received the following material from us:

• Sarstedt Serum Monovettes 7.5 ml (with separating gel)

• Sarstedt EDTA-K3 Monovettes 3.4 ml

• Sarstedt GlucoEXACT Monovettes 3.1 ml

• Safety-Multifly needles

• Label sheets with lab order barcodes

• Shipping material (specimen bags, shipping bags)

• Snacks for customers after the blood draw

• Aniva band-aids

3.) Appointment booking

• Aniva customers book their appointments via our appointment booking tool Zeeg

• An appointment lasts 15 minutes

• Appointments can be booked in 15-minute intervals

• Bookings are possible at the earliest 20 hours in advance

• You automatically receive an email when:

  • a new booking is made

  • an appointment is rescheduled (e.g. due to illness)

• You can see all appointments in your Admin dashboard

Please make any changes to opening hours or availabilities via the Aniva dashboard or contact us directly there.

This is what the email (appointment confirmation) looks like for you:

4.) Before drawing blood

• In the Aniva dashboard you can see the required tubes for each customer

• Prepare the matching tubes before the customer arrives

• Choose any label sheet

• Please give the customer a glass of water when they arrive

• The goal is almost no waiting time: ideally, customers should go straight to the blood draw room or start the draw within 5 minutes

Example label sheet:

5.) Blood draw

Order of blood draw

1. Serum

2. EDTA

3. Glucose

4. Other tubes

All samples can be stored at room temperature until pickup.

Tubes

 Serum

• Let stand at room temperature for 30 minutes (to clot)

• Centrifuge at 3,000 × g for 10 minutes

• No pipetting off needed (separation gel present)

 EDTA

• Mix the sample by gently swirling

 Glucose

• Centrifuge at 3,000 × g for 10 minutes

6.) After blood collection

• Snacks: Stick on the Aniva patch and give the customer their “healthy snack” after the blood draw.

• The tubes must be labeled directly after the blood draw.
  It doesn’t matter which label you use (ignore EDTA/serum labeling).
  What’s important is that the first 10 digits of the number are identical for each customer.

• Labeling: The barcode must be placed in the middle of the tube. Only 1 barcode per tube. Barcodes that are stuck too high, too low, or crooked can’t be processed automatically.

  

• The “OK”: As soon as all tubes are labeled, enter the number in the dashboard and give the OK, confirming that the blood draw was successful.

• Centrifuging: Set down the tubes, centrifuge and, if needed, pipette off (see here).

• Packaging: Place the samples in the plastic bag with the absorbent pad and seal it carefully.
  Then put the plastic bag into the shipping envelope and seal it.

• Shipping: The driver will arrive from 30 minutes after the last blood draw within a 2-hour time window. The driver brings the return label.

7.) After the driver has been there

Please, as soon as the samples have been picked up or at the latest at the end of the day, quickly confirm in the Admin dashboard that the driver was there and picked up all samples. If we haven’t received confirmation by 6 pm, we assume that no samples were picked up and would ask you to store the samples cool and protected from light so that we can pick them up the following day and send them to the lab as quickly as possible.

8.) Invoicing

• We transfer the agreed compensation automatically every month

• Payout is made via the bank details stored in the dashboard

• If you have any questions about billing, you can contact Aniva directly via the dashboard (open the Support chat through the bubble on the bottom right)